Fixed · For: Sellers
AI reply draft knows the order
If a customer mentions their order number, the reply draft uses the status and shipping date of that order.
The problem
When a customer wrote with an order number, the AI draft still replied “No order assigned” and could say nothing about the status.
The solution
The draft recognises the order number in the text, assigns the order and uses its status and shipping date.
In brief
How can I answer customer questions about order status faster?
If a customer mentions their order number, the reply draft uses the status and shipping date of that order. The draft recognises the order number in the text, assigns the order and uses its status and shipping date.